It is very important that you are fully satisfied with the product(s) sent to you. In the unlikely event you are not entirely satisfied with your order, please contact us within 7 days of delivery to request a refund. We can then issue instructions about the return process including where to send the return. We will accept returns under the guidelines below:

What if I change my mind?

Please fill out our contact form, including invoice number and reason for return i.e. unwanted, faulty, wrong size etc. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and accompanied by a proof of purchase, your name, address, phone number, and order reference number (most of this information should be detailed on your invoice).

The parcel must be returned using an appropriately insured recorded delivery service. You are responsible for returning items safely and for paying for your own shipping costs. Shipping costs are non-refundable. You must return items within 14 days of receipt.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

What if the product is faulty?

If you receive a product that is faulty upon delivery, please contact us within 2 working days of receiving the parcel to arrange a refund or replacement product. We will cover the cost of return shipping for a faulty item and issue you with the required postage labels for return. The damaged goods and all packaging must be retained and sent back to us.

What if the goods are damaged in transit?

Should something arrive damaged please contact us within 2 working days of receiving your parcel. We will arrange a collection of your parcel and send out a replacement item to you. If you have used a damaged item once received, then it has been deemed acceptable by you and you will therefore only be entitled to a repair and not a replacement.

What if I have received an incorrect item?

If you notice that the parcel contents differ from the invoice, please contact us within 2 working days of receipt of your order, so we can despatch the correct item for you and arrange a return of the incorrect product sent.

What if I have products missing from my order?

Should you have an item(s) missing from your parcel please contact us within 2 working days of receiving your order, so we can investigate this further and arrange for any missing items to be forwarded on to you.

Cancellations

If you wish to cancel your order, you should contact us as soon as possible. Cancellations must be made within 14 days of the order date. A full refund will be made into the paying bank account once we receive a cancellation request in writing and whilst we have the contents of the order (if it hasn't been dispatched) or once we have the contents of the order (if it is being returned). If you wish to cancel your order after it has been dispatched, you will need to return the order before a refund can be made. A refund will only be made into the paying account once we have received the original contents of the parcel in the original condition.

Where to I return my items to?

Our returns address is: Henry Taylor (Tools) Limited, Unit 8 Peacock Trading Estate, Livesey Street, Sheffield S6 2BL. Please contact us should you need to return an item before sending.




If you have any questions, concerns or complaints about a product or about your order, please don't hesitate to contact us. You can either use the contact form on our website, call us on 0114 234 0282 or email us at sales@henrytaylortools.co.uk.