Delivery

At Henry Taylor (Tools) Limited., we promise to work quickly to ship your order as soon as possible. We do not keep items 'in stock' and so every product is made to order (in our factory in Sheffield) before being despatched to you.

It is our aim to manufacture and despatch your order within 4 working days of receipt (our working days are Monday-Thursday). If, for some reason, this is not possible, and despatch is not likely to take place within a week, then we will endeavour to contact you as soon as possible. Standard deliveries to England, Wales and Scotland (excluding Highlands & Islands and Northern Ireland) should be made within 2-5 working days after despatch and express deliveries should be made the next working day after despatch. In the event of a delay or a missing parcel, please contact us as soon as possible. Please note we are unable to send to any PO Box/parcel storage/parcel forwarding type addresses.


UPDATE: International Deliveries
Please note, we are currently unable to send orders to countries outside of England, Wales, Scotland & Northern Ireland due to overseas shipping restrictions. Please accept our apologies for any inconvenience caused. 

Standard UK Delivery

All UK orders over £90 including VAT receive FREE standard shipping. For orders under £90, standard shipping is priced at £5.25. Standard shipping is sent using Evri, which is a tracked service (please allow 2-5 working days after despatch for delivery using this service).

Parcels will be returned to the couriers local depot if the customer is not present at the delivery address at time of delivery. In most cases the courier will automatically attempt to redeliver the parcel on the next working day. The courier will leave a calling card with further details. Customers are able to either rearrange delivery by contacting the courier or the customer can collect the item from the couriers local depot.

For parcels sent via courier, we pass the customer phone number and email onto the courier so should the driver need to contact you, they can contact you directly. This also allows for tracking details to be sent to customers.

Please note that delivery can be slightly slower to the postcodes listed below (where we are also unable to offer the Express Delivery Service):
Highlands and Islands - AB31-AB56, FK2-FK21, GY, HS, IV, JE, KA27-KA28, KW, PA2-PA88, PH2-PH50, PO30-PO41, ZE
Northern Ireland, Isle of Man, Isles of Scilly  - BT, IM, TR21-25.

Customers residing at Channel Island, Highlands, Islands and Northern Ireland addresses may have to pay additional delivery costs to the default UK delivery costs on parcels longer than 61cm or/and heavier than 2kg. In general we try to find a service that keeps the costs reasonably low where we don't need to request additional funds. If we are unable to find a reasonably low cost service we will contact you with details of the costs, but you of course have the right to withdraw from the order.

Express UK Delivery

Express shipping is priced at £7.75. Express shipping is sent using DPD Local, which is a tracked service (please allow 1-2 working days after despatch for delivery using this service).

Please note that the express delivery service is unavailable in Channel Island, Highlands & Islands, and Northern Ireland.

Please read Section 4 of our Terms and Conditions for full terms relating to the delivery service.
If you have any questions regarding delivery, please contact us.

Packaging

The majority of our packaging is either recycled/re-used packaging or recyclable packaging which can be put in your household recycling bin, or you may need to take it to your local recycling centre. If you are unsure what can be recycled, please check details with your local council.

Returns Policy

It is very important that you are fully satisfied with the product(s) sent to you. If the goods are proven to be faulty or do not comply with the Sale of Goods Act 1979, we will offer a replacement or refund and pay for the product(s) return to us. In any other cases, the cost of return is paid by the customer and should be returned in original sale condition (including packaging) within 14 days.

Please contact us should you need to return an item. Please also view the 'Returns' page to view our complete returns policy.